Who Are We

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We are a coalition of consumer advocates and auto dealers. Our mission is to create policies and legislation that makes for a fair and transparent automotive buying and ownership experience.  Consumers need vital information both when shopping for vehicles and during the ownership experience.
Consumer Auto

Consumer Auto Advisory Board Members and Staff – Brief Bios

These advisory board members have agreed to contribute their ideas and experience on consumer affairs and auto issues to support the work of Consumer Auto. We cite their affiliations to represent the work they’ve done — they do not imply that all the organizations board members have worked with endorse Consumer Auto’s agenda.

 

  • Rich Alexander – Former auto issues investigator for the Montgomery County Office of Consumer Protection.

 

  • Laura Christian – An experienced consumer advocate who has worked for the Consumer Financial Protection Bureau and the Department of Housing and Urban Development, Laura is the birth mother of Amber Marie Christian, who at just 16 years old became one of the first people we know died as a result of the GM ignition switch in 2005.

 

  • John Creel – A former auto investigator for the Montgomery County Office of Consumer Protection, John has extensive experience on auto safety and auto fraud issues

 

  • Hannah Long – As Manager of Business and Consumer Services for the Maryland Better Business Bureau, Hannah analyzes data on consumer protection compliance, works with Maryland businesses, regulatory agencies, and nonprofit groups to implement compliance strategies and is experienced educating consumers on car-buying tips and other issues.

 

  • Jim Jones – A former administrator for the Howard County Office of Consumer Affairs, Jim has an extensive background in consumer protection investigations and education.

 

  • Sue Rogan – Now Director of Financial Education for the MD CASH Campaign and a former chair of CAFE Montgomery County and former investigator for the Montgomery County Office of Consumer Affairs, Sue has extensive experience developing and implementing consumer financial education curriculum.

 

  • Ralph Vines – A long-time consumer advocate and investigator, Ralph gained extensive experience protecting consumers from auto fraud, home improvement fraud and other predatory practices as a long-time administrator and investigator for the Montgomery County Office of Consumer Affairs.

 

Staff

 

  • George Rose – Now Board President of Consumer Auto, George’s long experience in consumer protection includes serving as director of Montgomery County’s Office of Consumer Affairs, vice president of the National Association of Consumer Agency Administrators, and service as a commissioner on the Maryland Home Improvement Commission and as vice chair of the Consumer Credit Counseling Service of Greater Washington.

 

  • Franz Schneiderman – Now executive director of Consumer Auto, Franz worked as an advocate and communications director for the Maryland Consumer Rights Coalition for four years, served on the editorial board of the Baltimore Sun for more than 10 years, and is a veteran of a number of advocacy campaigns and projects in Maryland.