“Toyota Warranty Policy & Procedures”

Policy 5.21, Warranty Solicitation. Toyota Service Policy and Procedure. May 2014.

“Dealer solicitation of customers in connection with warranty service, Technical Service Bulletins (TSB), Customer Support Programs (CSP) and the like, is prohibited. Specifically, dealers may not solicit customers or advertise in any form of media including oral,written, graphic, or picture. This also includes but is not limited to statement or representation made by the dealer contained in a notice, sign, billboard, poster, display, flyer, brochure, pamphlet, letter, radio, television, internet and any other medium in connection with warranty service TSBs, CSPs and the like…

If it is determined that a dealer has violated this policy, reimbursement for work performed may be subject to chargeback…”  read in full