Alisa Priddle and Chris Woodyard. “Fiat Chrysler says it was late on five recalls” Detroit Free Press and USA TODAY. 6/4/2015. Read in Full
Jack Fitzgerald and Franz Schneiderman. “Dealers: first line of defense” The Baltimore Sun. 1/7/2015. Read in Full
David Shepardson. “GM ignition switch death toll hits 38” The Detroit News. 12/8/2014. Read in Full
David Welch. “GM executives help scour social media to spot vehicle flaws” Automotive News. 11/24/2014. Read in Full
Mike Colias. “GM replacing keys on 2014-15 trucks to prevent ignition shutoff” Automotive News. 12/5/2014. Read in Full
“Service P&P Manual.” General Motors Policy and Procedure Manuals. “Warranty Solicitation Policy GM prohibits the Service Agent calling, mailing, distributing materials, advertising , or otherwise communicating to customers for the correction of warranty or special coverage condition(s) where no customer notification has been made by GM.” read in full
“Legal Liability Notice.” Hyundai Motor America. 19 Jun. 2014. Email. Subject: Service Campaign TT5 – 2015 Sonata (LF) Front Brake Caliper Inspection and Replacement (TSB# 14-01-025) “LEGAL LIABILITY NOTICE: You are required to keep confidential any and all information and documents provided to you in the conduct of carrying out work for this service campaign…” read.
Policy 5.21, Warranty Solicitation. Toyota Service Policy and Procedure. May 2014. “Dealer solicitation of customers in connection with warranty service, Technical Service Bulletins (TSB), Customer Support Programs (CSP) and the like, is prohibited. Specifically, dealers may not solicit customers or advertise in any form of media including oral,written, graphic, or picture. This also includes but.