December 2

“G.M. ‘Bullied’ Manufacturer Over Poorly Designed Part, Email Says”

Bill Vlasic. “G.M. ‘Bullied’ Manufacturer Over Poorly Designed Part, Email Says.” The New York Times. 21 Nov. 2014. “DETROIT — General Motors pressured a supplier to contine producing a substandard ignition switch a decade ago and leaned on the company to improve it even though it could not be fixed, a newly disclosed email shows…”.

December 2

“IMR Program – Dealer Primary Website Compliance Notice”

“IMR Program – Dealer Primary Website Compliance Notice.” GM Global Connect. 13 May 2014. “Effective March 7, 2014 a change was made to the IMR [In Market Retail] program guidelines regarding Dealer Primary Website Compliance. The change stated that eligibility for Sales IMR Match Funds will require that each dealer’s primary website feature only GM.

December 2

“How to navigate the incentives maze”

George Yacik.“How to navigate the incentives maze.” Automotive News. 13 Oct. 2014. “From cash rebates to discount financing to lease subvention deals, complex automaker incentive programs keep dealership F&I departments constantly on their toes to find car buyers the best deals… “Complex manufacturer incentives are incredibly common,” says Rob Drury, executive director of the Association.

December 2

“Automakers’ Manuals”

1978 – Warranty Policy & Procedures Manual 1993 Warrant Policy & Procedure Manual 2003- Dealer Policy, Incentive Program Rules, and Global Warranty Administration Manuals These manuals are now online. GM is over 700 pages, Chrysler and Toyota are each over 500 pages. In addition to the complexity, dealers are prohibited from discussing much of this.

December 2

“Service Policy & Procedure Manual”

“Service P&P Manual.” General Motors Policy and Procedure Manuals. “Warranty Solicitation Policy GM prohibits the Service Agent calling, mailing, distributing materials, advertising , or otherwise communicating to customers for the correction of warranty or special coverage condition(s) where no customer notification has been made by GM.”  read in full

December 2

“Legal Liability Notice EMAIL”

“Legal Liability Notice.” Hyundai Motor America. 19 Jun. 2014. Email. Subject: Service Campaign TT5 – 2015 Sonata (LF) Front Brake Caliper Inspection and Replacement (TSB# 14-01-025) “LEGAL LIABILITY NOTICE: You are required to keep confidential any and all information and documents provided to you in the conduct of carrying out work for this service campaign…”  read.

December 2

“Toyota Warranty Policy & Procedures”

Policy 5.21, Warranty Solicitation. Toyota Service Policy and Procedure. May 2014. “Dealer solicitation of customers in connection with warranty service, Technical Service Bulletins (TSB), Customer Support Programs (CSP) and the like, is prohibited. Specifically, dealers may not solicit customers or advertise in any form of media including oral,written, graphic, or picture. This also includes but.

December 2

“Automakers can stop supplier price-fixing now, but will they?”

“Automakers can stop supplier price-fixing now, but will they?” Automotive News. 22 Nov. 2014. “The U.S. Department of Justice has assessed $2.4 billion in fines on 32 auto parts suppliers and charged 46 individuals — nearly all of them Japanese — in the largest antitrust prosecution in U.S. history…”  read in full

December 2

“Air Bag Recalls Trigger New Scrutiny”

Jeff Bennett and Christopher Rogers and Christopher Matthews. “Air Bag Recalls Trigger New Scrutiny.” The Wall Street Journal. 22 Oct. 2014. “The Manhattan U.S. attorney’s office is investigating whether air bag supplier Takata Corp. made misleading statements about the safety of its air bags to U.S. regulators, people familiar with the matter said. The probe.

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