December 2

“Service Policy & Procedure Manual”

“Service P&P Manual.” General Motors Policy and Procedure Manuals. “Warranty Solicitation Policy GM prohibits the Service Agent calling, mailing, distributing materials, advertising , or otherwise communicating to customers for the correction of warranty or special coverage condition(s) where no customer notification has been made by GM.”  read in full

December 2

“Legal Liability Notice EMAIL”

“Legal Liability Notice.” Hyundai Motor America. 19 Jun. 2014. Email. Subject: Service Campaign TT5 – 2015 Sonata (LF) Front Brake Caliper Inspection and Replacement (TSB# 14-01-025) “LEGAL LIABILITY NOTICE: You are required to keep confidential any and all information and documents provided to you in the conduct of carrying out work for this service campaign…”  read.

December 2

“Toyota Warranty Policy & Procedures”

Policy 5.21, Warranty Solicitation. Toyota Service Policy and Procedure. May 2014. “Dealer solicitation of customers in connection with warranty service, Technical Service Bulletins (TSB), Customer Support Programs (CSP) and the like, is prohibited. Specifically, dealers may not solicit customers or advertise in any form of media including oral,written, graphic, or picture. This also includes but.