“Get your car fixed for (almost) free” Consumerreports.org. 9/1/2014. Read in Full
“‘Secret warranties’ can save car owners money” WRAL. 11/24/2014 Read in Full
Peter Cooney and Ken Wills. “U.S. lawmakers plan bill to encourage auto employees to report faulty parts” Reuters. 11/20/2014. Read in Full
E-mail from factory representative. “Manufacturers Discrimination on Warranty” 12/8/2014 Read in Full
George Yacik.“How to navigate the incentives maze.” Automotive News. 13 Oct. 2014. “From cash rebates to discount financing to lease subvention deals, complex automaker incentive programs keep dealership F&I departments constantly on their toes to find car buyers the best deals… “Complex manufacturer incentives are incredibly common,” says Rob Drury, executive director of the Association.
1978 – Warranty Policy & Procedures Manual 1993 Warrant Policy & Procedure Manual 2003- Dealer Policy, Incentive Program Rules, and Global Warranty Administration Manuals These manuals are now online. GM is over 700 pages, Chrysler and Toyota are each over 500 pages. In addition to the complexity, dealers are prohibited from discussing much of this.