Q: What is the problem dealers face and how does it hurt consumers? A: The performance standards car manufacturers use to assess dealer’s performance and to award benefits like sales incentives that dealers and consumers rely on — often treat dealers unfairly. This causes some Marylanders to pay more for vehicles than they might in.

• To stay safe on the road and protect the value of their cars, Maryland drivers need full access to safety and defect information about their vehicles. They also need their dealers to do the repair work their cars need – on time and under warranty. • To share all they know about the cars.