December 2

“G.M. ‘Bullied’ Manufacturer Over Poorly Designed Part, Email Says”

Bill Vlasic. “G.M. ‘Bullied’ Manufacturer Over Poorly Designed Part, Email Says.” The New York Times. 21 Nov. 2014. “DETROIT — General Motors pressured a supplier to contine producing a substandard ignition switch a decade ago and leaned on the company to improve it even though it could not be fixed, a newly disclosed email shows…”.

December 2

“IMR Program – Dealer Primary Website Compliance Notice”

“IMR Program – Dealer Primary Website Compliance Notice.” GM Global Connect. 13 May 2014. “Effective March 7, 2014 a change was made to the IMR [In Market Retail] program guidelines regarding Dealer Primary Website Compliance. The change stated that eligibility for Sales IMR Match Funds will require that each dealer’s primary website feature only GM.

December 2

“How to navigate the incentives maze”

George Yacik.“How to navigate the incentives maze.” Automotive News. 13 Oct. 2014. “From cash rebates to discount financing to lease subvention deals, complex automaker incentive programs keep dealership F&I departments constantly on their toes to find car buyers the best deals… “Complex manufacturer incentives are incredibly common,” says Rob Drury, executive director of the Association.

December 2

“Automakers’ Manuals”

1978 – Warranty Policy & Procedures Manual 1993 Warrant Policy & Procedure Manual 2003- Dealer Policy, Incentive Program Rules, and Global Warranty Administration Manuals These manuals are now online. GM is over 700 pages, Chrysler and Toyota are each over 500 pages. In addition to the complexity, dealers are prohibited from discussing much of this.

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