“Delay denied for auto recall database; launch set for August” Detroit News. July 2014 read in full
“Defective Takata Airbag Grows Into Global Problem for Manufacturer” Neil Gough, Jonathan Soble and Hiroko Tabuchi. The New York Times. Nov. 18, 2014 read in full
“Claims for compensation from faulty GM ignition switch rise to 1,130” Automotive News. Oct. 6, 2014 read in full
“Chrysler sued over Jeep ignition-switch failures” Automotive News. July 29, 2014 read in full
“Bank Overseer PwC Faces Penalty and Sidelining of Regulatory Consulting Unit” Ben Protess and Jessica Silver-Greenberg. The New York Times. Aug 17, 2014 read in full
“Arrogance and Accords” Steve Lynch. Pecos Press. read in full
“Air Bag Flaw, Long Known to Honda and Takata, Led to Recalls” Hiroko Tabuchi. The New York Times. Sept. 22, 2014 read in full
“A Vow to End Hollow Nods and Salutes” Gretchen Morgenson. The New York Times. June 7, 2014 read in full
“A harsher light on Takata” Ryan Beene. Automotive News. Nov. 9, 2014 read in full
“A Fatally Flawed Switch, and a Burdened G.M. Engineer” Bill Vlasic. The New York Times. Nov. 13, 2014 read in full
“13 Deaths, Untold Heartache, From G.M. Defect” Rebecca R. Ruiz. The New York Times. May 26, 2014 read in full
Bill Vlasic. “G.M. ‘Bullied’ Manufacturer Over Poorly Designed Part, Email Says.” The New York Times. 21 Nov. 2014. “DETROIT — General Motors pressured a supplier to contine producing a substandard ignition switch a decade ago and leaned on the company to improve it even though it could not be fixed, a newly disclosed email shows…”.
“IMR Program – Dealer Primary Website Compliance Notice.” GM Global Connect. 13 May 2014. “Effective March 7, 2014 a change was made to the IMR [In Market Retail] program guidelines regarding Dealer Primary Website Compliance. The change stated that eligibility for Sales IMR Match Funds will require that each dealer’s primary website feature only GM.
George Yacik.“How to navigate the incentives maze.” Automotive News. 13 Oct. 2014. “From cash rebates to discount financing to lease subvention deals, complex automaker incentive programs keep dealership F&I departments constantly on their toes to find car buyers the best deals… “Complex manufacturer incentives are incredibly common,” says Rob Drury, executive director of the Association.
1978 – Warranty Policy & Procedures Manual 1993 Warrant Policy & Procedure Manual 2003- Dealer Policy, Incentive Program Rules, and Global Warranty Administration Manuals These manuals are now online. GM is over 700 pages, Chrysler and Toyota are each over 500 pages. In addition to the complexity, dealers are prohibited from discussing much of this.